Terms of service
1. What you're agreeing to
These terms cover your use of confirmad.es and any check you book through it. By booking a check, you agree to them.
2. What ConfirMad does
ConfirMad verifies a Madrid rental listing before you pay a deposit, and gives you a written result based on the plan you booked. All prices include VAT:
- Online verification (€29.85) — an express anti-scam check: we check the Land Registry (nota simple) and the Catastro, reverse-search the photos, check the advertiser or agency where public information allows it, compare the price with others in the area, and review the terms and payment method against known scam patterns. Delivered in under 12 hours. Nobody visits the flat for this plan.
- In-person visit (€59.99) — everything in the Online verification, plus someone visits the address in person within 1 day of the advertiser confirming a time: the condition of the flat and its appliances, the building and the area, and whether the promised terms hold up — with a written report, dated photos and a price analysis.
- Live visit (€99) — everything in In-person visit, plus a live video call from inside the apartment so you can see the rooms yourself and ask the advertiser questions in real time.
Prices are in euros, include VAT, and may change; the price shown when you book is the one that applies to your booking.
3. An obligation of means, not of result
ConfirMad provides a best-efforts verification service. We describe what we were able to check online, or what our visitor observed during an in-person visit, on a specific date and against the specific points listed below. We do not and cannot guarantee that the advertiser or landlord is legitimate, that they are the lawful owner of the property, or that any contract they later offer you is valid.
4. What we check, and what we don't
What we check: for the Online verification — whether the person advertising the listing matches the owner shown on the Land Registry record (nota simple) and the Catastro, whether the listing photos appear elsewhere online, how the price compares with others in the area, and whether the terms and payment method match known scam patterns. For an In-person or Live visit, we add: the real size, light, ventilation and visible condition of the flat, and whether its appliances, heating, hot water and wifi work; the building, the street and the noise at the time of the visit; and whether the price, fees, deposit and move-in date match what you were promised.
What we don't check: legal ownership beyond matching the name on the Land Registry record we pull that day; whether any contract the advertiser later offers is legally valid or fair; hidden defects such as damp behind furniture, noise at other times of day, or heating that only fails in winter; and anything that changes after our check is complete — a different unit being offered, a new price, or a new payment method.
5. Consent to enter
We need the advertiser's consent to carry out an in-person or live visit. If they refuse entry, or despite reasonable coordination aren't present at the agreed time, that itself becomes a finding noted as a red flag in your report — see the refund policy below for what happens to your fee in that case.
6. Timing
The 1-day window for an In-person or Live visit starts counting once the advertiser confirms a time for the visit — not from when you book. If the advertiser doesn't respond within 48 hours, we'll let you know; you can then switch to Online verification instead, or follow the standard refund policy in section 10 above.
7. Live visit: the video call
For the Live visit, the video call is not recorded, and both the advertiser and any occupants present at the time must agree to it before it goes ahead. The call depends on the advertiser's cooperation and on having a usable internet connection at the property; if either isn't available, we'll do our best with what's possible and note it in your report.
8. Not a law firm, not a rental agent
ConfirMad is not a law firm and doesn't give legal advice. We don't review tenancy contracts or leases for legal validity, and our report is not a substitute for legal counsel.
We're not a party to your tenancy and we don't act as a rental agent. We don't negotiate the rental on your behalf, and we don't guarantee the landlord will rent to you or that the terms won't change after our check.
9. We never touch your rental money
ConfirMad never receives, holds, or transfers your deposit or rent. Those payments happen directly between you and the landlord, entirely outside this site. The only payment you make to ConfirMad is the fee for the check itself, charged through Stripe when you book.
10. Refunds
- If we're unable to carry out any part of your check because of something on our end, you get a full refund.
- Once the check has been completed and the result or report delivered, the fee is non-refundable — the service was performed, whatever it finds. A result telling you not to send the deposit is still a successful check.
- If the advertiser refuses access or is a no-show for an In-person or Live visit for reasons outside our control, we'll offer one free rescheduled visit; if a second attempt also fails for the same reason, you'll get a full refund.
If something feels wrong about a check you booked, email us first at contacto@confirmad.es before opening a dispute with your bank or card provider — we'd rather sort it out directly.
11. Your right of withdrawal
Under Spanish and EU consumer law, you normally have 14 days to withdraw from a service bought at a distance — like this one — without giving a reason, and get a full refund.
Because we start the check quickly, often within hours of booking, we ask you to expressly request that we begin before that 14-day period ends. Spanish law (article 103.a of the Consumer Protection Act, Real Decreto Legislativo 1/2007) allows this: once you've asked for immediate performance and the service has been fully carried out, you lose the right to withdraw and claim a refund for it. If you withdraw after we've started but before the check is complete, you pay only for the part of the service already provided, proportional to what's been done, not the full fee. You confirm all of this yourself, separately from agreeing to these terms, by checking the boxes when you book.
If we haven't started your check yet, you can still cancel and get a full refund by writing to contacto@confirmad.es. The standard EU/Spanish withdrawal form model is available here: modelo-desistimiento.html.
12. Complaint forms
As a business serving consumers in Spain, official complaint forms (hojas de reclamaciones) are available on request — email contacto@confirmad.es and we'll send them to you.
13. Your responsibilities
You agree to give us accurate contact and listing information, and to only book a check for a listing you're genuinely considering renting — not to send someone to an address as a prank or to harass a landlord you have no real interest in renting from.
14. Liability
To the extent allowed by law, ConfirMad's total liability for any check is limited to the fee you paid for that check. We're not liable for your decision to proceed with (or walk away from) a rental after reading our report, or for anything that happens after the report is delivered. Nothing in these terms excludes or limits our liability for wilful misconduct (dolo) or gross negligence (culpa grave), where the law does not allow such a limit. [REVISAR CON ABOGADO: cláusula de limitación de responsabilidad]
15. Changes
We may update these terms as the service evolves. Continuing to use the site after an update means you accept the new version; we'll update the date at the top whenever we make a change.
16. Governing law
These terms are governed by Spanish law, and any dispute will be subject to the courts of Madrid, without prejudice to any mandatory consumer-protection rules that let you bring a claim in the courts of your own domicile instead.